Kim Thomas, Stuff, July 11, 2007 Emergency nurses are feeling "frail"
and "battered" in the fallout from a report into the care of a dying
man sent home from Christchurch Hospital. An independent report into
the death of Dean Carroll recommended customer service training for
nurses after his family complained about staff rudeness in dealing with
him. However, the review panel had no criticism of the professionalism
of nursing staff and receptionists. The report's authors noted the
family's annoyance that nursing staff involved in Carroll's treatment
refused to speak with the review panel on advice from their union, the
New Zealand Nurses' Organisation (NZNO). ... Nurses